Refund and Cancellation Policy

1. Overview

At GetStock, customer satisfaction and service reliability are our top priorities. Because we provide immediate access to digital downloads via prepurchased wallet balance, this Refund Policy outlines the terms and conditions under which credits or payments may be refunded or re-credited.

3. Automatic Download Protection

• No Charge for Failed Downloads: If our automated engine is unable to generate a valid high-resolution download link (due to origin platform maintenance or broken source asset), zero wallet balance is deducted.
• Defective or Corrupted Files: If a generated file is corrupted, incomplete, or fails to open, contact our support team via email or WhatsApp within 48 hours with your transaction reference. We will immediately re-credit your wallet balance for that download.

4. Wallet Deposit Refunds

Deposited funds represent credits used to perform automated digital processing on our server infrastructure:

• Unused Balance Refunds: If you accidentally deposited funds and have not used any credits to download assets, you may request a refund to your original payment method within 7 days of the transaction date.
• Partially Used Balances: Once credits have been partially consumed for successful downloads, remaining balances are generally non-refundable. However, your unused wallet balance never expires and can be used anytime for any supported platform.
• Promotional / Bonus Credits: Bonus credits granted via promotional coupons, referral commissions, or tier reload packages are complimentary and cannot be redeemed for cash refunds.

5. How to Request a Refund

To submit a refund or dispute request, please follow these steps:

1. Send an email to support@getstock.online with the subject line "Refund Request - [Your Transaction ID]".
2. Include your registered email address, date of transaction, and a brief description of the issue.
3. Our dedicated support team reviews all requests within 24 business hours. Approved refunds will be credited back to your original payment method within 3 to 5 business days, depending on your issuing bank.